Refund policy

Refund Policy

30-day returns
We accept returns within 30 days of delivery. To be eligible, the item must be in the condition you received it, with all included accessories, and in its original packaging.

How to start a return
Email lioramar10@gmail.com with your order number and the reason for the return. We will respond within 1 business day with return instructions and a return address.

Please do not send items back before contacting us. Items returned without prior arrangement cannot be processed.

Return shipping
If the item arrived damaged, defective, or is not what you ordered, we cover the cost of return shipping and send a replacement or issue a full refund, whichever you prefer.

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping.

Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.

Damaged or incorrect items
Inspect your order on delivery. If the item is defective, damaged, or incorrect, contact us within 7 days of delivery with photos and we will make it right at no cost to you.

Cancellations
Orders can be cancelled for a full refund at any time before they are dispatched. Once an order has been dispatched it cannot be cancelled, but it can be returned under the 30-day policy above.

Non-returnable items
Gift cards and items marked as final sale cannot be returned.

Contact
Questions about a return or refund? Email lioramar10@gmail.com and we will respond within 1 business day.